About the role:
Monitor, evaluate and develop Authorised Service Centre and repair network ensuring KPI’s and Customer Service standards are achieved. Work with State Sales Manager to ensure service strategy meets customer expectations. Responsible for the effective service management activities across Aircon products
Duties and Responsibilities:
- Site assistance for repairs, installation, project inspection and project commissioning
- Evaluation and development of service repair network ensuring KPI and customer service standards are achieved.
- Maintain and achieve full regional service coverage for air-condition products ensuring repair quality and customer service standards are maintained at the highest level.
- Maintain high level of communication with State Sales team and provide appropriate solutions to support sales.
- Technical support including triage to Authorised service centres (ASCs) and other repairers (OTAs)
- Strong communication skills and excellent phone manner.
- Strong understadning within Air Conditioning
- Competitive salary
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
If this role sounds of interest, please click the “Apply Now” button. We look forward to seeing your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
