Our client, a leading wholesale air freight importer, is seeking an Import Operations Coordinator
to join their collaborative and fast-paced team in Botany. This hands-on role is perfect for someone with some freight forwarding experience who's ready to build their career in international logistics.
This role will be paying $38.00 - $40.00 per hour + Super and will be for a minimum of 6 months, with potential to move permanent for the right candidate.
You’ll play a key role in ensuring the smooth handling of inbound air freight, with responsibilities spanning customer service, data entry, reporting, and coordination between transport, warehouse, and airline contacts. This is a high-volume email and customer-facing role
and would be suited for someone who thrives on organisation, multitasking, and clear communication.
This role operates on a 7-day rotating roster
that WILL
include weekend work (overtime and penalty rates will apply):
- Monday to Friday: 8:30am – 5:00pm (In Office)
- Saturday: 6:00am – 12:00pm (In Office)
- Sunday: 6:00am – 10:00am (In Office)
About The Role -
Customer Service and Communication:
- Respond to client emails and phone queries (including from group landline)
- Manage and maintain email records (high-volume inbox: up to 300+ per day team-wide)
- Follow up on deliveries, provide updates and solutions to clients
- Track and process air freight shipments using in-house systems (Integrated Cargo System – ICS familiarity is required)
- Check flight info, cargo availability, and cross-check against reports
- Process and invoice import jobs within 24 hours of arrival
- Liaise with internal and external individuals (airlines, terminal operators, and warehouse staff)
- Capture shipment data accurately and maintain up-to-date records
- Run daily freight reports and follow up on any delays
- Maintain accurate customer records and update billing promptly
- Adhere to customs, quarantine, and aviation security procedures
- Report damaged or missing cargo immediately
- Follow company policies, and workplace health and safety rules
What We’re Looking For?
- MUST HAVE strong experience in the same/similar role
- MUST BE open to the 7 Day Rotating Roster (Weekend/Public Holiday Work)
- MUST HAVE Unrestricted and Full-Time Working Rights
- Strong communication and interpersonal skills
- Solid admin and email handling experience in a fast-paced environment
- Intermediate Excel AND Integrated Cargo System (ICS) skills
- Ability to understand basic customs clearance processes
- Strong sense of urgency and attention to detail
- Valid driver’s licence and access to a car preferred
What’s In It For You?
- A foot in the door with a respected international freight company
- Exposure to international freight to build your skills in air cargo, customs, and client service
- Variety in your day – a mix of customer service, coordination, reporting, and occasional warehouse trips (PPE provided)
- Supportive team environment with on-the-job training and upskilling
- Penalty and overtime rates
- Free parking on-site
- Can start ASAP
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
